Clinic HQ - Service Disruption Due to Azure Outage – Incident details

Our temporary workaround has successfully stabilized Clinic HQ, and most services are now operating normally.

However, the Chat remains affected due to the ongoing Azure outage, which continues to impact networking and DNS services. This issue is external and will be fully resolved once Azure restores normal functionality.

We will continue monitoring system performance and provide updates as Azure progresses with their recovery efforts.

Thank you for your patience and understanding as we work through this.

We have confirmed that Microsoft Azure is experiencing an ongoing outage, likely due to a networking issue affecting their DNS services.

To mitigate the impact, our engineering team is implementing a temporary workaround by circumventing Azure’s DNS servers and attempting to serve Clinic HQ services directly.

This mitigation effort is currently in progress, and we are closely monitoring performance and stability. While the underlying issue remains within Azure’s infrastructure, we are doing everything possible to minimize service disruption for our users.

Further updates will be provided as the situation evolves.

Thank you for your patience and understanding.

We have confirmed that Microsoft Azure is experiencing an ongoing outage, most likely related to a networking issue. This is currently impacting our services.

Our team is actively monitoring the situation and working closely with Azure for updates. As the issue originates from Azure’s infrastructure, resolution is outside of our direct control.

We will continue to provide updates as more information becomes available.

Thank you for your continued patience.