Clinic HQ - HQ web app not responding – Incident details

All systems operational

HQ web app not responding

Resolved
Partial outage
Started 11 months agoLasted 33 minutes

Affected

Main Application

Partial outage from 7:42 PM to 8:03 PM, Degraded performance from 8:03 PM to 8:15 PM

Updates
  • Resolved
    UTC
    Resolved

    One of our servers experienced a critical issue that caused it to become unresponsive. After two reboots, we were able to stabilize the system and restore normal operations. We are continuing to monitor performance to ensure full recovery and prevent recurrence.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating