Notice history

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Aug 2023

Sep 2023

Oct 2023

Identified
October 19, 2023 at 4:44 PM
Identified
October 19, 2023 at 4:44 PM
We're getting an alert that MX Merchant is down. You can check the status here: https://status.mxmerchant.com/
This is making it so e-pay option is not working.

This is not an HQ issue. As soon as it's resolved at MX, it'll be resolved within HQ.
Resolved
October 18, 2023 at 11:21 PM
Resolved
October 18, 2023 at 11:21 PM
MX Merchant is back up and fully functional!

No notices reported this month

Resolved
August 15, 2023 at 7:15 AM
Resolved
August 15, 2023 at 7:15 AM
We're back to normal. We're debriefing here and will post a last update memo shortly.
Update
August 15, 2023 at 6:40 AM
Update
August 15, 2023 at 6:40 AM
We're preparing to reboot the server. We will do this at 9:00 AM PST / 12:00 PM EST. You may see an error message if you are logged in at this time. We expect that process to take 10 minutes and for HQ to be fully down. We will update again once that process has completed.
Identified
August 15, 2023 at 6:00 AM
Identified
August 15, 2023 at 6:00 AM
Update #2: We have put a fix in place and it's taking an extreme amount of time to implement across our network of clinics. It is still propagating. It is unclear how long it will take. Prepare for HQ to be extremely slow for at least another hour. We'll update again in 15 minutes.
Investigating
August 15, 2023 at 5:40 AM
Investigating
August 15, 2023 at 5:40 AM
HQ started showing signs of slowness late last week. We found the issue and implemented a fix last night. By this morning, the fix was still taking time to implement system-wide. Our best guess is we could be this slow for another hour. We'll update again in 15 minutes.

Aug 2023 to Oct 2023

Clinic HQ - Notice history